GEAR RESERVATION REQUEST FORM
Our gear inventory is continually updated and maintained for your perfect weekend getaway. Review it online, or download the full list. Fill out this form and we'll check against our inventory to set you up right.
TERMS & CONDITIONS
Terms of Contract
This is a contract for rental of camping and hiking equipment, and/or a contract for trip planning services including the acquisition of permits and transportation arrangements.
Tim Dube, Capitol Hill Outfitters, Sterling Pond LLC, and the manufacturers of the equipment rented will not be held liable for negligent use of any equipment. It is each renter's responsibility to understand how to use any rented equipment properly. For trip planning, it is each participant's responsibility to understand his or her physical limits and assess the risks of any outdoor activity.
Weekend rentals are to be picked up Friday evening and returned Sunday evening unless otherwise arranged. Week rentals are to be picked up Monday morning and returned Sunday evening unless otherwise arrangements are made.
Reservations are not confirmed until payment is made in full.
Capitol Hill Outfitters reserves the right to swap similar products at the time of pick up based on availability, cleanliness, or unforeseen circumstances.
Please return all items dirt free (shake out sleeping bags and tents and blankets) or hand washed (cooking and eating utensils).
Non-returned items or those damaged beyond repair will be charged the full retail replacement cost of the same item new from REI, Eastern Mountain Sports, or online. If the exact item is not available, the closest match's retail price will be charged.
Renter agrees to take care with gear when in outdoor environments and protect them from fire, weather, and animal related damage, including using proper food storage techniques.
TRANSFERABLE CREDIT POLICY: customers who cancel in whole or in part at least 24 hours before the agreed upon pick-up date will be issued a fully transferable credit, minus any applicable transaction fees charged by the financial intermediary (e.g. PayPal). Capitol Hill Outfitters may impose more stringent refund policies on exceptionally large or difficult-to-fulfill orders. Should terms outside of these general terms be applied, customer will be notified in advance. Any cancellation on the pick up date or a no-show for pick up is not refundable or subject to an offer of a transferable credit.
UNUSED GEAR POLICY: once paid in full and picked up, all rentals are final, even if some items are not used. If a customer wishes to cancel part of his or her order, advance notice of at least 24 hours is required, and he or she will be issued a transferable credit per the policy stated above. For any defective gear, we will provide a full refund for the entire rental period for any such items.
Tim Dube, 150 12th St SE, Washington, DC 20003 // Owner, Capitol Hill Outfitters // President, Sterling Pond Advisors, LLC